The event is free, as it’s been supported by the City of York council and the FSB. It also includes a free mystery shop and 121 sessions to see if I can provide some useful information and support.
Details of the event
Title: North Yorkshire Customer Experience Masterclass
Date; Thursday 14 July
Time: 12.00 till 14.30
Venue: The Bar Convent, York
Creating a World-Class Customer Service Experience. Aimed at York-based business owners with the goal of putting themselves in the shoes of their own customers and staff, to take the first steps of putting in plans to improve the future resilience of their business. Suitable for B2B or B2C businesses.
Delivered by Ian Sadler from Insight6, Customer Experience (CX) specialists in the UK and Ireland with 25 experts across the country supporting over 1000 clients. They design and deliver some of the most advanced feedback programmes in the world. Having conducted over 300,000 Customer Experience Reviews and Customer Surveys, they are able to rapidly transfer their knowledge and expertise to create your perfect Customer Experience Improvement programme.
This event will be followed by a measurement & review consultation conducted by Ian at individual businesses looking at how you handle customers by phone, web or in-person. A detailed report will be provided, followed by a 45-minute consultancy review meeting, with guidance and advice.
Free-to-attend with refreshments available open to both members and non-members. Places are limited so book early.
To book:
Via the FSB website: https://www.fsb.org.uk/…/north-yorkshire-customer…
Or by calling Harry Harrison 07977 430000